History

Christina Bassadone - Olympic Athlete

Guardian Angel Carers was founded by former Olympic sailor, Christina Bassadone. On hanging up her sails in 2010, she started the domestic help company, Task Angels, in Chichester West Sussex. There were a number of family friends that turned to Christina looking for support for their elderly parents, recognising that Task Angels could do more than just cleaning, such as: shopping, meal preparation, odd-jobs about the house as well as provide companionship. Christina soon recognised that there was a real need for a compassionate, professional, local care company, and so Guardian Angel Carers was born in 2012. Starting from humble beginnings on a houseboat in Chichester Marina. Seven years later the Angel family has grown to a team of care experts and CareAngels covering West Sussex and beyond.

Having grown up and lived with both her Grandmothers at various stages and seen them through the last years of their lives, Christina has a good understanding of the later years journey and challenges for the older person and their families.

She is passionate about a proactive and preventative approach to care and support at home, helping individuals retain their quality of life for longer. For each individual the support they require is unique, and we will do all we can to support you to live life your way, together.

Photograph - Picture frame

Care Culture

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“Often it is a series of events and experiences that shape the people we become, and where our values and motivators stem. I was lucky enough to be very close to both my Grannies growing up. Both lived incredible lives having been through the war era. They made me feel loved. They were special, like Grandparents are. Yet, a time came when things started to change, as the challenges of ageing set in.

I have this vivid early memory, walking down the street holding my Mother’s hand, and seeing an elderly lady alone. She walked with a stick, was immaculately dressed, yet she had this expression on her face that I didn’t recognise. There was a huge pang in my heart, as I thought “who is going to hold her hand?”

Christina Bassadone signature
With my Olympic background I’ve always had a sense of “how can we do things better?
It is some of these experiences, and others, that have formed the values that underpins the culture here at Guardian Angel Carers:

Values

Compassion

A warm-heartedness and concern for the wellbeing of others, our clients, their families, as well as our team

Personable

Real people who engage in a human way; personable, friendly, likeable and understanding; not scripted, cold or corporate.

Reliable

We keep our promises and do what we say we will when we say we will do it.

Operational professionalism

We embrace technology and efficient systems and processes to deliver the highest possible quality of care that is safe, effective, responsive, caring and well-led.

Positively evolving care

A true belief that we can always strive to do things better to support unique individuals at whatever stage of their journey through life they are at.

Proactive & preventative

We strongly believe that a proactive and preventative approach to the challenges that ageing brings can help retain quality life for longer.

In addition to our rigorous recruitment process, we ask that every member of the Guardian Angel Family, live by

our 10 commandments:

1. COMMITMENT

We give everything we commit to 100 percent until we succeed. We are committed to the vision, mission, culture and success of Guardian Angel Carers, its current and future team, and its clients at all times.

2. OWNERSHIP

We take responsibility for our actions and outcomes and own everything that takes place in our work and home life. We understand we are accountable for our behaviour and results.

3. INTEGRITY

We always speak the truth, and what we promise, we deliver. I only make agreements with myself and others that I am willing and intend to keep. I communicate any potential broken agreements at the first opportunity, and I clear up all broken agreements immediately.

4. EXCELLENCE

Good isn’t enough. We always strive to deliver exceptional quality in all that we do. We look for ways of continuous improvement and innovation to deliver excellence to our clients and team.

5. EDUCATION

We learn from our mistakes. We are committed to consistently learn, grow and develop our skills for the benefit of our clients, and our team.

6. BALANCE

We have a balanced approach to life, remembering that our family, spiritual, social, and physical aspects of life are just as important as intellectual and financial. We strive to complete our work and most important tasks first, so that we can have quality time to ourselves and with our families to renew.

7. SYSTEMS

We strive to continuously innovate and develop the care, systems and processes we use, to deliver the highest quality of care. We effectively communicate our learnings to help benefit the whole Guardian Angel Carers family.

8. COMPASSION

We show compassion and empathy through listening and communicating effectively with others. We take time to consider the view point of an individual, taking into account their feelings, emotions and reasoning before responding.

9. FRIENDLY & APPROACHABLE

We greet new and existing clients, their family or representative and our team in a friendly and approachable manner. The language we use both written and verbal is where possible jargon free, plain and friendly.

10. GRATITUDE

We take responsibility for our actions and outcomes and own everything that takes place in our work and home life. We understand we are accountable for our behaviour and results.

Awards

Local Large Business of the Year 2017 – Johnston Press

Local Overall Business of the Year 2017 – Johnston Press

Regional Large Business of the Year 2017 – Johnston Press

Regional Overall Business of the Year 2017 – Johnston Press

Employees of the Year 2017 – Sussex Business Women Excellence Awards

Freedom to do more award 2018 – The Access Group

Memberships

CQC

Care Quality Commission Verified

UKHCA

UKHCA - Home Care Service

Live in Care Hub

Live In Care Hub