Our Response

In the Governments guidance to social care workers, published 13th March 2020, they recognise “The provision of care and support in people’s home is a high priority service, in that most care and support cannot be deferred to another day without putting individuals at risk of harm.  It is therefore vital that these services are prioritised.”

At the time of updating this page (24th April 2020) we have not had to cancel any care for our clients.

We would like to assure our clients, current and future, of the steps we have taken, and contingency plans we have in place to ensure the safe and effective delivery of our services throughout the COVID-19 crisis.

  1. All staff are trained on infection control.
  2. All staff have personal protective equipment: uniforms (that can go on high temperature washes), gloves, aprons, face shields and surgical masks (where required).
  3. We have been communicating with our team, where necessary on a daily basis, to update them on changes to government legisation, our systems and processes to ensure the continued safe delivery of care.
  4. Any staff member, or member of their household, who has a cough or temperature will be tested, and remain off work until such a time it is safe for them to return.  In addition, we will look after our team by providing them with food and essential supplies where needed, whilst maintaining safe distances.
  5. We have built an army of CareAngel Reserves to support us with the softer side of care, meal preparation and medication administration.  All of these staff will be reference checked, and have an enhanced DBS (police check), as well as having attended our mandatory training.  For more details please see here.
  6. We’re delighted to say there has been a fantastic response to our CareAngel Reserves initiative, so we are currently confident of our staffing capacity, and have capacity to take on new clients and/or increase care packages for our existing clients as required.
  7. We have written to all clients, asking how they can support our efforts e.g. allowing carers to prioritise hand washing immediately upon arrival and not to receive visitors whilst our CareAngels are present to reduce risks.
  8. In addition, we are offering alternative care arrangements.  For example, live in care, a friendly phone call service, tech enabled care services, shopping deliveries and meal deliveries.  Should you wish to discuss alternative and flexible arrangements for care we would be happy to have these conversations.
  9. We have provided guidance to our team on boosting their immune systems, and have issued free vitamin D tablets to our entire team, thanks to Vegetology.
  10. We have changed our office working hours to 6:30am to 10pm, 7 days a week.
  11. We have created working “cells”, where there is a small group of CareAngels working with a small group of clients, to minimise the risk of exposure to all.
  12. All CareAngels have been supplied with “face shields” to wear over and above the governments recommendation for personal protective equipment.
  13. Our CareAngels are facilitating FaceTime or WhatsApp video calls with client’s loved ones who are unable to visit at this time.  We also have spare tablets available should any of our team not be able to do this through their own smartphones.
  14. We have not had the need to do this yet, however we are ready if needs be to provide care to those testing positive with COVID-19.  We will implement a “ring fence” process where the CareAngel providing support will not provide support to any other client to eliminate any possible spread.
  15. We are here to help and keen to support anyone wishing to remain at home to do so safely.  We will happily support people recovering from COVID-19 following a hospital stay, to convalescence and provide reassurance and comfort whilst individuals regain their confidence, especially after a prolonged hospital stay.

We understand there are many family carers, and if there is anything we can do to support you all, we would be happy to do this.

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