With a two-times Great British Olympian for a Founder, it feels great that Guardian Angel Carers has been shortlisted for the 2020 Great British Care Awards in the category for South-East Care Employer.
These highly-regarded National industry awards celebrate excellence in care, so we couldn’t be more proud to have our name included alongside other national care companies and organisations that we greatly admire.
The Great British Care Awards state that the Care Employer Awards “seeks to acknowledge and celebrate employers’ commitment to care and how this is achieving success in delivering an excellent service.”.
Our Passion to Care
Our distinctive combination of highly compassionate in-person care with a genuinely innovative programme of care training, technological systems and inspirational leadership has caught the award body’s eye.
The judging panel has also looked at the quality of leadership, and entrepreneurial flair used to advance the image and delivery of care. Since Christina Bassadone, founded Guardian Angel Carers from a houseboat in 2012, she has grown her company from a team of three to 200-strong across the South East. “What an epic journey I’ve been on”, she comments, “But it is not something I have done alone. My team and wonderful CareAngels are the bedrock of Guardian Angel Carers success.”
2020 has seen us embrace some of that entrepreneurial spirit the award panel are looking for, with the launch of our new UK franchise business. During a challenging Pandemic year, where care has filled the headlines, Christina felt compelled to get our special brand of CareAngel care to more people. It’s an exciting move, and one we hope will be great news for home care, employment and talented franchisees.
So, when Guardian Angel Carers attended an in-depth interview with recognised industry experts as they decided on their shortlist, we had plenty to talk about, and share. Christina and Guardian Angel Carers impressed.
“Fundamentally, I believe in doing all I can, and more, to bring great home care to elderly and complex care clients across the UK. And, as a girl who grew up with her grannies, I really care about care.”, comments Christina.
All Thanks To Our CareAngels
At the heart of Guardian Angel Carers’ are our incredible CareAngels. Each day they are out and about in our communities, delivering the highest standard of visiting and live-in care for our wonderful elderly, and complex care needs clients.
Our sustained team track record and positive approach speaks for itself, but we recognise the work is demanding and rewarding in equal measure. Putting in place support that helps the team and our CareAngels is critical to managing continual improvement, and prioritising wellbeing.
Progressive and compassionate employer initiatives have been central to why our employees tell us they love to work with Guardian Angel Carers. There is a genuine sense of family and shared values.
“We are one family,” says Julie Hughes, Community Engagement Manager, and original Guardian Angel Employee. “It’s the ethos. It doesn’t matter if you’re in the office or a home care role, everybody has the support they need to develop professionally, personally and feel good about what they do.”
Christina’s Olympic background and approach have influenced and been integrated into the employee care and professional development programmes we run. We believe in coaching and training, to help our team to what they do best, and more.
Our CareAngels participate in our award-winning care training programme, which combines face to face, practical and E-learning. And, the leadership team gets given individual professional coaching to set clear goals with a sense of achievement and progression. Plus the whole Guardian Angel Carer team has access to our comprehensive wellbeing programme.
“Christina really cares“, says Julie Hughes “There’s no-one like her. She’s dynamic, inspirational and very, very kind. During the Lockdown she personally wrote to the children of all our CareAngels to thank them for letting their mums and dads come to work. Gestures like this is what makes us love to work here.”
Guardian Angel Carers inclusive approach combines the opportunity to gain experience, develop skills and have a clear career progression path. Staff retention is at 71%. And, our guaranteed hours’ contracts offer, which pay above the industry standard, recognise the value of our CareAngels work, provides job security and offers attractive work-life balance.
Everyone has the chance to become multi-skilled, and our investment in progressive care technology and infrastructures enables us to stay at the forefront of innovating home care. We have established a partnership with Chichester Careline to put in place a Rapid Response service, and families appreciate our forward-thinking use of apps to keep them updated, with safeguards in place for both client and carer.
Client satisfaction with our services is high, and over 59% of client enquiries are referrals by existing users and healthcare professionals. It’s a testament to our incredible CareAngels and office team for the great work they do. And, in taking care of them, we can collectively do what Guardian Angel Carers does best – compassionately care for our clients at home.
The winner for the Great British Care Awards – South East Care Employer Award, will be announced at the Awards Evening on the 17th April 2021 at the Brighton Hilton. Christina and members of the team will be going along, but we also know that with our amazing team and incredible CareAngels we are winners already.