Guardian Angel Carers believe that all data, required for the delivery of the service and the lawful running of the organisation must be collected, handled, maintained and stored in accordance to the requirements of the Data Protection Act 2018.
The General Data Protection Regulations (GDPR) form the basis of the Act but in order to be effective and compliant with its requirements, the Related Policy list should be viewed as core to this policy, as should Section 2 and the Related Guidance links.
PLEASE NOTE: All Guidance from the ICO should be considered “Live Documentation” and regularly checked until all Codes of Practice and Guidance are issued. Working Party 29 known as WP29 is a representative body from each of the EU member states who have developed and worked on the Act. WP29 still sits and meets in the European Parliament until all of the complexities of the Act have been clarified and amended into law.
After due consideration this organisation has determined that the following Lawful Bases are used in the collection of data
The Act sets out 8 Principles, which must be adhered to when processing data Please refer to the Related Guidance links for further information. The GDPR sets out the following principles for which this organisation is responsible and must meet. These require that personal data shall be:
There are several changes here in particular the Right of Access in relation to timescales and fees. These must be fully understood in relation to anyone submitting a Subject Access request. Please refer to the related Guidance Link
The GDPR provides the following rights for individuals:
Each of the above rights has its own Best Practice Process which you will find here
This is a new requirement for data processing, it is an accessible information declaration which should set out clearly how we will gather, use handle, store and process personal data.
The Code uses the term “Privacy Notice” to describe all the privacy information that you make available or provide to individuals when you collect information about them. It is often argued that people’s expectations able personal data are changing, particularly through the use of social media, the use of mobile apps and the willingness of the public to share personal information via these platforms.
However, Guardian Angel Carers LTD are increasingly aware of the fragile trust which can be easily broken through data breaches and are therefore seeking transparency as a means of building trust and confidence with users of our services. It is the spirit of the Act that privacy, transparency and control become a given for users.
Being transparent by providing a privacy notice is an important part of fair processing. When planning a privacy notice, we need to consider the following:
The Privacy notice must be easily understood by users of the service and include all of the above, it must also be easily visible so in this organisation it will be displayed on our Guardian Angel Carers Website: www.gacarers.co.uk and issued at Assessment Stage for clients and Recruitment stage for employees.
The Data Protection Act 2018 still applies if you are processing personal data. The PECR sets out some extra rules for electronic communications and please be mindful of electronic schedule systems which will also come under PECR
The GDPR sets out Guidance on files and retention including archiving, specifically Health and Social Care personal data is generally exempt.
As a provider of services, file and retention guidelines are in place from our Regulator which includes CQC and the NHS as well as Local Authorities via the Service Specification within any contractual arrangements.
A periodic check of the Regulator’s Guidance should be part of the review of this policy
In order to meet the requirements of the Act a thorough knowledge of the Guidance should be the priority for the Data Controller.
It is also important that the Act is placed in the context of other compliance requirements namely The Health and Social Care Act 2008 (Regulated Activities) (Regulations 2014) and all other lawful requirements such as Regulation 18 Staffing to name but one.
In recognition of the complexities of the Act, the ICO has set up an advice service for small organisations. https://ico.org.uk/global/contact-us/advice-service-for-small-organisations/
Accessible Information and Communication
Access to Records
Duty of Candour
All staff must be made aware of the changes to the Data protection Legislation during their Induction. All relevant identified posts must have specific training on the requirements that are now place on organisations. The Data Controller should be responsible for the cascading of any training.
This policy has been updated to include the changes being implemented by the General Data Protection Regulations (GDPR) which are in place on 25/5/2018. This policy will be reviewed tri-annually and updated when required.
On the 25th May 2018 the new Data Protection Act 2018, which is based on the General Data Protection Regulations (GDPR) replaces the Data Protection Act 1998 in its entirety. It replaces the existing Data Protection Laws to make them fit for the digital age in which ever increasing personal data is being processed. The Act sets new standards for protecting personal data. Gives people more control over the use of their data and assists in the preparation for a future outside of the EU.
There are four main matters provided for, these are:
All of the above need to be set in the context of international, national and local data processing systems which are increasingly dependent upon internet usage for exchange and transit of data. The UK must lock into international data protection arrangements, systems and processes and this Act updates and reinforces the mechanism to enable this to take place.
Given the size of the legislation and some of the media hype surrounding its introduction this policy is written in 2 Sections.
Section 1 Overview of the Act.
Section 2 The Policy and templates
The Act is structured in 7 parts, each of which covers specific areas. These are:
This sets out the parameters of the Act, gives an overview, explains that most processing of personal data is subject to the Act and gives the terms relating to the processing of personal data.
This supplements the GDPR and sets out a broadly equivalent regime to certain types of processing to which the GDPR does not apply.
This covers only data handled by the above e.g. MI5 and MI6 and includes rights of access, automated decisions, rectification and erasure, obligations relating to security and data breaches.
This covers the new enforcement regime in relation to all forms of Notice issued by the Commissioner
This covers legal changes which the new Act alters in relation to other legal matters, e.g. Tribunal Procedure rules, definitions, changes to the Data Protection Convention etc. and List of Schedule(s).
As you can see, this Act is a huge piece of legislation, the majority of which is outside the remit of service providers working within the Adult Health and Social Care Sector. The I.C.O. confirms that many concepts and principles are much the same and businesses already complying with the current law are likely to be already meeting many of the key requirements of the GDPR and the new Act.
The Information Commissioner says the new Act represents a “step change” from previous laws. “It means a change of culture of the organisation. That is not an easy thing to do, and its certainly true that accountability cannot be bolted on: it needs to be a part of the organisations overall systems approach to how it manages and processes personal data”. It’s a change of mindset in regard to data handling, collection and retention.
We need to stop taking personal data for granted, its not a commodity we own: its only ever on loan. Individuals have been given control and we have been given fiduciary duty of care over it!
As an organisation handling personal data on a day to day basis, this policy sets out the requirements of the new Act and how we, as an organisation will meet our legal obligations. Staff awareness and understanding of their responsibilities in regard to the handling, collection and retention of data will be core to the successful embedding of this policy.
In order to comply with the requirements of the Act preparation should include the completion of the 12 steps
Preparing for the General Data Protection Regulation (GDPR) 12 steps to take now. https://ico.org.uk/media/1624219/preparing-for-the-gdpr-12-steps.pdf
The ICO has issued this guidance as the start of the preparation. They have also made clear that they are aware that for small companies in particular time can be a factor in this preparation, but it is important to remember that you must start the 12 steps in order that you can show compliance
As an organisation we are preparing for this new Act by completing these 12 steps.
The GDPR applies to “Controllers”, “Processors” and “Data Protection Officer” and to certain types of information, specifically, “Personal Data” and “Sensitive Personal Data” referred to in the Act as Special Categories of Personal Data”.
This role determines, on behalf of Guardian Angel Carers, the purposes and means of processing personal data.
This role is responsible for processing personal data on behalf of a controller. The Act places specific legal obligations on you, e.g. you are required to keep and maintain records of personal data and processing activities. This role has legal liabilities if they are responsible for any breach.
Data Protection Officer.
This role is a must only in certain circumstances if you are:
This means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. So, this would include name, reference or identification number, location data or online identifier. This reflects changes in technology which incorporates a wide range of different identifiers. Personal Data applies to both automated and manual filing systems. It can also apply to pseudonymised e.g. key-coded can fall within the GDPR dependent on how difficult it is to attribute the pseudonym to a particular individual. Race, ethnic origin, politics, religion, trade union membership, sex life or sexual orientation.
“Special Categories of personal Data”
This category of data is more sensitive and much more protected. Sensitive personal data specifically includes genetic data, biometric data, health, race, ethnic origin, politics, religion, trade union membership, sexual orientation Safeguards apply to other type of data e.g. criminal convictions and offences; intelligence data etc.
The GDPR sets out the following principles for which organisations are responsible and must meet. These require that personal data shall be:
“The controller shall be responsible for, and be able to demonstrate, compliance with the principles” Article 5 (2) GDPR
There are six lawful bases for processing data. These are:
The GDPR sets a high standard here. Consent means offering individuals real choice and control. Consent practices and existing paperwork will need to be refreshed and meet specific requirements. These are:
Consent is one lawful basis to consider but organisations in a position of power over individuals should consider alternative “lawful bases”. If we would still process their personal data without consent, then asking for consent is misleading and inherently unfair.
PLEASE NOTE: Consent within this policy relates only to data processing not Health or Support in a Social Care context. You must still use consent as defined within the Mental Capacity Act 2005 to deliver services
Put simply, the processing is necessary for us as an organisation to comply with the law, e.g. the Health and Social Care Act 2008 (Regulations 2014), which requires us as providers to collect, handle and process data in a prescribed manner.
The above are the three most pertinent bases for Health and Social Care data processing activity.
Contract, Vital Interests or Public Task apply within specific work settings and would be difficult to meet because service providers are subject to specific legislative and regulatory requirements in order to work within a “Regulated Activity”.
“Lawful bases” must be determined by the organisation before processing of any personal data and it is vital that thorough consideration is given to this decision.
Service users or residents must be aware of the lawful base used by this organisation to process their personal data
The GDPR provides the following rights for individuals:
All relevant guidance to individual rights is not yet complete, Working Party (WP)29 will continue to work and produce such guidance as is thought appropriate.
Any individual request which falls into the above categories this organisation will follow the relevant guidance currently available on the following website
To start off a privacy notice, you need to tell people, as a minimum
Being transparent, and providing accessible information, is core to compliance and the GDPR. Privacy notices is the most common way to meet the GDPR requirements.
Transparency, in a governance or business context, is honesty and openness and the more transparent we can be the more easily understood and accessible our services become to the people who use them.
In the context of data processing is simply that
“It should be transparent to natural persons that personal data concerning them are collected, used, consulted, or otherwise processed and to what extent the personal data are or will be processed. The principle of transparency requires that any information and communication relating to the processing of their personal data be easily accessible and easy to understand, and that clear and plain language be used. That principle concerns, in particular, information to the data subjects on the identity of the controller and the purposes of the processor and further information to ensure fair and transparent processing in respect of the confirmation and communication of personal data concerning them which is being processed.”
With regard to the changes within the new GDPR, National Supervising Authorities in all EU member states have had their powers of enforcement enhanced. Our I.C.O. in the UK’s supervising authority.
Within the Enforcement Toolbox, the Information Commissioners Office known as the I.C.O., can now issue substantial fines of up to 20 million, or, 4% of an organisation’s global turnover for certain data protection infringements. Fines, when appropriate, will be of the discretion of the I.C.O. with considerable variations expected to be levied. There are no fixed penalties or minimum fines, though there are different maximum fines for different breaches. The GDPR also empowers the I.C.O. to create tailor made solutions to deal with infringements brought to their attention. This does not mean that organisations can relax about compliance, but diligent small and medium sized organisations can take comfort in the fact that they are unlikely to face the sort of punitive fines that rogue tech giants could in order to bring them to head.
Remember: the highest imposed fine limit was £500,000 under the old Act (1998) but the highest fine ever imposed was £400,000 to TalkTalk for failings in connection with a cyber-attack in 2016. The Information Commissioner herself is playing down the “scaremongering because of misconceptions”. £20 million fines could put businesses out of business and that is not the intention of the GDPR, though there is a seismic shift in the number of fines that could be imposed.
The role and scope of the I.C.O. has not fundamentally changed, but rather has been expanded and enhanced via the new GDPR.
Although the use of any of the above is encouraged by the GDPR it is not obligatory. If an approved code of conduct or certification scheme becomes available that covers our processing activity, consideration will be given to working towards such a scheme as a way of demonstrating our compliance. The I.C.O. will develop its own code of conduct as it has already worked with the Direct Marketing Commissions Code of Conduct: DMA Code.
The Act provides that member states of the EU can provide their own national rules in respect of specific processing activities.
All Data Controllers must be familiar with Schedules 1-18 of the GDPR as these are the lawful exemptions pertinent to many other legal frameworks and Acts. These Schedules cover things such as Parliamentary Privilege, Health and Social Work, Criminal Convictions (Additional Safeguards), Research, Statistics and Archiving, Education Child Abuse, and include specific provisions for data processing within the Schedule(s).
For example: Schedule 15: Powers of Entry and Inspection. This Schedule sets out clearly the powers of the Information Commissioner’s Office in relation to warrant(s) issued by the courts which allow the I.C.O. to enter premises and inspect data field there, including the seizure of documents. Schedule 18 is where all the legislative changes, in all pertinent primary legislation is found, including the repeal of the Data Protection Act 1998. As the Act is embedded in to the organisation, Data Controllers, their role and responsibilities, will need to be reviewed and revised to ensure compliance.
Codes of Practice. The Act enhances the role of the Information Commission’s Office (I.C.O.) in the compilation of such Codes and these will be available in due course. It is important that we are regularly checking the I.C.O. website in order to keep up with current guidance.